Refund policy

Hyde Store Return Policy

At the Hyde Store, we are committed to ensuring your satisfaction with our products. If you're not completely satisfied with your purchase, we offer a 20-day return window for items that are new and still in their original packaging.

  1. Eligibility for Returns: Products are eligible for return within 20 days of the delivery date. To qualify for a return, items must be unused, in the same condition that you received them, and in their original packaging.

  2. Process for Returns:

    • Contact our customer service team to initiate a return. Please provide your order number and the reason for the return.
    • You will receive a return authorization and detailed instructions on how to send your item back to us.
    • Pack the item securely and include the original receipt or proof of purchase.

  3. Return Shipping:

    • Customers are responsible for the cost of return shipping.
    • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  4. Refunds:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

  5. Exchanges:

    • If you need to exchange an item for the same item in a different size or color, follow the same process as above.
    • Please note that exchange is subject to stock availability.

  6. Non-Returnable Items:

    • Certain types of items cannot be returned, such as perishable goods, custom products, and personal care items.
    • Sale items are also typically non-returnable.

  7. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately for assistance.

  8. Contact Information:

    • For any questions regarding your return, please contact us at [insert contact information].

We value your business and are here to provide a smooth and satisfying shopping experience. Thank you for choosing the Hyde Store.