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Hyde Store


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Customer Service

When you contact us by phone (888.211.8621) or email (cs@hydestore.com), you'll be connected with a friendly representative right here in Fall River, Massachusetts. We're a small, family-run company, so we will provide you quality customer service Monday through Friday 8-5 EST. If you have questions before, during or after you place your order, we're happy to provide answers. Our 100% satisfaction guarantee doesn't end with the sale. That's our promise.
Shipping & Delivery

Pros receive Free Ground shipping on all orders! Delivery charges may apply for some larger items; those charges are listed on the product page and are also displayed in your Shopping Cart.

Shipping Timeframes:

Standard Ground: Approximately 2-7 business days

2nd Day: Approximately 2-3 business days

Next Day: Approximately 1-2 business days

*Total delivery time includes processing and carrier transit time for all 50 states.

Please note, business days are Monday - Friday, excluding federal holidays within the United States. Furthermore, most items may be shipped to all 50 states via Standard Ground, Second Day and Next Day Service. We can only ship Standard Ground to P.O. Boxes.

Returns & Replacements
At The Hyde Store, your satisfaction is always guaranteed. We know it's sometimes necessary to return or exchange an item and we want to make it easy. To return or exchange your tools please contact Hyde Store Customer Service (800.431.6677) for a "Return Merchandise Authorization Number". The returned product must be in good re-salable condition unless the returned product is defective. All Hyde tools are under warranty from defective workmanship and materials in the normal use of the product. Please see warranty information below.
Warranty

All products are under warranty against manufacturing defects with the following terms and conditions:

All Hyde tools are under warranty from defective workmanship and materials in the normal use of the product. Any such defective product will, at our option, be replaced or repaired free of charge if returned to Hyde. Our liability under all warranties, expressed or implied, shall be limited to replacement or repair of defective products. The Black and Silver® and Pro Stainless™ products are guaranteed forever. To return/exchange a product under warranty, please contact Hyde Store Customer Service (800.431.6677) for a "Return Merchandise Authorization Number".

Order History & Tracking
If you provided your email address when placing your order, we'll send you an order confirmation by email within two hours. This confirmation will give you the order number and indicate the total value of the merchandise. You can get more information on orders and backorders by going to My Account. We also send a shipping notification email when your order ships (although there are a few exceptions in cases where your item ships from an off-site distribution center). For most orders, the shipping notification will include information on how to track your shipment. Please go to My Account to see your order history and tracking information.
Your Account Information

Creating a Hyde Store account stores your information to simplify the order process and connects you to time-saving features like faster checkouts. When you log in, you will have access to your saved shipping and billing addresses, secure payment information and your Order History & Tracking. Create an Account. The email address you provide when you create your account will be the Login ID for your account. Additionally, we use this email address to send notifications such as order confirmations and tracking information.

Passwords are case sensitive and must be between six and 16 characters long. They may contain only letters, numbers, spaces and the following characters: ! # $ * + , - . : @ [ \ ] ^ _ | ~. For a stronger password, we recommend using a combination of characters, including at least one uppercase letter, lowercase letter, number and special character. You can change your password online at any time. We'll verify your identity first, then you'll be able to choose a new password.

If you have created an account, you can visit My Account to enter or update your billing address and personal shipping address, and to add or update addresses in your Address Book. Use your Address Book to store shipping addresses under nicknames of your choice. Then, when you're ready to order, you can quickly choose from your list of nicknames to access saved addresses. Create an Account.

Privacy & Security

Privacy: We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you place an order, create an account, sign-up for our newsletter. We maintain the data that you provide us, along with a record of your purchases, in a secure database. We also gather information about how visitors navigate through our Web site by using clickstream data. At the Hyde Store, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. To do this, we collect information that allows us to process and track your orders, improve our merchandise selection, and tailor promotions and policies that we believe will be of interest to you.

Security: It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. It is our practice to use encryption whenever we receive or transmit sensitive data.

Help Planning/Completing a Project
Find a video to help you plan and complete your projects with the help of the Pros here at Hyde using the Video tab located under each product picture or go to Hyde Videos for a more comprehensive list.
Promotions
Usually, hydestore.com promotions and special offers have a code that you can type during checkout that will apply the particular offer or discount to your eligible purchase. It’s easy to apply a code: When you’re ready to submit your order, click on the checkout button. In the payments section of the checkout process, you will see a field marked promo code. Please type in the active code that applies to your purchase. Please type the code exactly as it appears in the promotional materials. Usually only one promotional code can be applied to each eligible order.

Coupon Tips:

If a minimum purchase is required, this minimum is calculated based on the value of the merchandise only and does not include tax, shipping, or gift cards.

Some coupons are brand specific, eg. Hyde or Richard. Merchandise from that brand only will be discounted.

Total discount calculated is based on qualifying products only. Typically, this excludes clearance items.

Promotional Codes cannot be combined.

To get promotional codes, sign up for emails to receive special offers, news about sales and new products, and other great benefits.

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